Return to FAQ's
My Account
How do I create an account?
  1) Click the "My Account / Order Status" link at the top right side of our site.
2) Enter your email address.
3) Select "I am a new customer".

Then simply follow the prompts to complete setting up your account. Your information is NEVER sold to any other company and is kept completely private. Please view our Privacy Policy for more information.
How do I edit my account information?
  Click the "My Account / Order Status" link at the top right hand side of our site to edit your account information.
How much is my shipping?
  UrbanRIP provides complimentary shipping of your purchase today; within Canada and U.S. International and overseas shipping rates are available, on an individual request, please contact us directly to see if you country qualifies info@urbanrip.com. Please provide the URL of the specific product you would like to purchase.
I forgot my password.
  Click the "My Account / Order Status" link at the top right hand side of our site. Under the login box you'll see a link that says "Forgot your password? Click here". That link will send an email to you with your password.
How do I return my product?
  Please click here for more information on returning an item.
I received the wrong product.
  If you feel that you have received the wrong product, please contact us within 72 hours of receiving the product.
What is your return policy?
  Please see our Terms & Conditions for complete details regarding our return policy. Orders shipped outside Canada and U.S. do not qualify for returns at this time.
When will my order ship?
  UrbanRIP Candlestick Egg-Urns are custom made in small production runs to ensure high quality control.
  • Designed and made in Canada and shipped from Canada.
  • For updated shipping times, please check under “shipping information” at checkout.
Also, after placing your order, you may click the "My Account / Order Status" link at the top right hand side of our site to track the status of your order. Your order will be confirmed by email, and you will receive a shipment confirmation with tracking information by email when your order has been shipped.